Strategic Radiology is a nationwide coalition of excellent private radiology practices that provide medical imaging services to more than 250 hospitals and 625 outpatient sites in more than 40 states.
Since 1930, Inland Imaging, Spokane, Wash., has provided radiology services for Providence Sacred Heart Medical Center & Children’s Hospital, a 719-bed quaternary care hospital, and Providence Holy Family Hospital, a 197-bed community hospital, owned by Providence Health & Services. The radiologists and hospitals deepened their relationship in 1998, when they entered into an exclusive outpatient imaging center joint venture (JV) contract that committed them to a 50-50 ownership of all of their outpatient imaging services in a prescribed geography.
In a unanimous vote, the Strategic Radiology (SR) Board of Managers approved a business plan to implement three sweeping national initiatives that will greatly enhance collaborative activity and services for members, 22 privately owned and independent radiology practices. “We have a clear direction, we know where our compass is pointing, and we know what to do,” said Arl Van Moore, MD, FACR, CEO and chair of SR.
Quality operatives from Strategic Radiology member practices gathered at the March Quality Forum recently, held in Phoenix at the Wild Horse Pass Resort, to share best practices and provide input on future quality initiatives. Lisa Mead, Strategic Radiology PSO and Quality Director, kicked things off with a review of the regulations governing Patient Safety Organizations (PSOs) listed by the Agency for Healthcare Research and Quality for the new participants in the room.
When a leading patient satisfaction survey provider announced changes to its survey tool that reduced its value to radiology practices—particularly those that operated outpatient imaging centers—one member wondered if Strategic Radiology could develop a more relevant and useful tool. Working together, Lisa Mead, RN, MS, CPHQ, executive director, SR PSO Quality and Safety, initiated a Quality Workgroup to develop the questions, and Dave Polmanteer, director of analytics and business intelligence, developed a survey tool that could be customized for each practice.